Examples and usecases GitHub

App catalog / helpCaseCreation

Help Case Creation

Workday

Build a custom Workday UI to facilitate creation of Workday Help Cases.

Extend App Presentation Model Workday Extend Workday HCM
Tutorial View code

Version 2024.1

For details and updates associated with this version of the app, see the App Catalog Changelog.

Deploy Instructions

  1. Click the “Create Copy” button above.
  2. To modify app source code:
    1. Open the app in the Console.
    2. Click Open in App Builder.
  3. After making any changes, Save and Deploy.

Manual Deploy (Alternative)

  1. Install the Workday Extend Plugin for IntelliJ.
  2. Download and unzip the app source code.
  3. Open in IntelliJ
    1. Go to Tools > Workday Extend > Log in to Workday Extend. You will be prompted to login to Workday Developer Site.
    2. Go to Tools > Workday Extend > Log in to Tenant. You will be prompted to choose your tenant.
    3. Go to Tools > Workday Extend > Deploy App to Tenant. Select your application.

Configuration Instructions

Workday Help

It is recommended that you use a new(er) Dev tenant to work with Journeys and Help, so if you’ve had your Dev tenant for a while, might be time for a refresh.

There is no additional configuration required to run the Help reference app as a new Dev tenant will have the required configuration set up properly. For further information on getting started with Journeys and Help please refer to this Developer Forum topic.

Model Components

Using App Manager, perform the following steps:

  1. In the Model Components section, locate the Security Domain Self Service: Create Case with Workday Extend and click Create in the Domain Security Policy column.
  2. Check Confirm and click OK.
  3. Add the following Report/Task Permissions to the Domain Security Policy: Modify: All Employees
  4. Locate the Security Domain Set up: Help Case Management and click the magnifying glass for View Domain Security Policy
  5. Add the following Report/Task Permissions to the Domain Security Policy: Modify: HR Administrator
  6. Run the Activate Pending Security Policy Changes task to activate your changes.
  7. Run task Manage Service Categories and add at least one Service Category and one Case Type under a Service Category.

Usage Instructions

  1. In your Development Tenant, search for and run the Create Case with Workday Extend task.